Questions
What students and their families ask about Chalen.
Getting Chalen
What is Chalen?
A carpool app for COMSATS Lahore students. A student driving to campus offers the seats they are not using, and students going the same way ride along and pay their share of the petrol.
Who can use it?
Students at COMSATS University Lahore. You sign up with your uni email, and you may be asked for your student card too. Check your email.
Can I get it now?
Chalen is in closed testing at COMSATS Lahore. It is coming soon to Google Play.
Is it on iPhone?
No. Chalen is on Android only.
Paying
What does a ride cost?
Your share of the petrol. The most a seat can cost is set from the distance and today's OGRA petrol price, which Chalen reads every day. The fare on your trip doesn't change on the way.
How do I pay?
In cash, to the student who drove you.
Does Chalen take a cut?
No. Chalen takes nothing from the fare.
Riding
What is the difference between Carpool and Ride now?
A carpool is a trip a student is already making, with seats set by the driver and a group chat for everyone in it. Ride now finds you a student driver nearby, right now: you choose a Bike, a Scooty or a Car and name a fare, and drivers answer or counter.
Can I give my booking back?
Yes, any time before boarding.
How long does the driver wait at the pickup?
3 minutes for a carpool, 5 minutes for Ride now.
How do I know it is the right ride?
You see the driver's first name, photo, rating, car and plate, and each booking has a boarding code.
Can I call the driver?
Plan the pickup in the app chat. Never share your number.
Safety
How can my family follow my trip?
Send them a live link. It opens in any browser, with no app to install, and shows the car on the map. It never shows the other riders.
What does SOS do?
One press calls Rescue 1122 and texts your trusted contacts.
Can I ride with students of my own gender?
Students of your own gender are shown to you first.
What if something goes wrong?
Report a problem, or block someone, from inside the app. Riders and drivers rate each other after a trip.
Driving
Who can drive?
A COMSATS Lahore student with a car, a bike or a scooty. Its registration is checked.
What do I get for driving?
Your riders' share of the petrol, in cash. Chalen takes nothing.
Your data
Chalen?
Chalen is in closed testing at COMSATS Lahore, on Android. It is coming soon to Google Play.